Return and Refund Policy

Introduction
At Tezsid Design Pvt Ltd, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines the process for returning products and obtaining refunds.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging, with all tags and accessories included.
  • The return request must be made within 14 days of the delivery date.

Return Process
To initiate a return, please follow these steps:

  • Contact our customer support team at info@tezsid.com or +91-8237228100 to request a return authorization.
  • Provide your order number and reason for the return.
  • Once your return is approved, you will receive instructions on how to return the product.

Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe, typically 5-7 business days.

Non-Refundable Items
Certain items may be non-refundable, including:

  • Software or digital products that have been downloaded or accessed.
  • Customized or personalized products.

Exchanges
If you need to exchange a product for the same item, contact us to initiate the exchange process. We will provide you with the necessary instructions.

Shipping Costs
Customers are responsible for paying the shipping costs for returning products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Changes to This Policy
Tezsid Design Pvt Ltd reserves the right to update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the new terms.

Contact Information
If you have any questions or concerns about this Return and Refund Policy, please contact us at:

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